Shipping
Shipping
The KSCY team are experiencing delays in processing orders due to technical difficulties. Please allow additional time for your order to be processed and despatched at this time.
All orders placed from Australia before 1:00pm AEST during Monday to Friday (excluding public holidays & high volume sale times) will be packed and despatched on the same day. Any orders placed after 1:00pm will be packed and shipped on the next business day. We recommend visiting the Australia Post website for an estimated delivery window, which you can find here.
Occasionally we experience a few minor hiccups and discrepancies with our stock, in which case we will attempt to source the items from our stores, which could cause a slight delay in the despatch of your order.
To ensure a safe delivery, all parcels will require a signature on delivery. It may be worthwhile to consider specifying a delivery address where you will be present. If no one is present to sign for the delivery, a collection card will be left in your post box explaining how to pickup your parcel.
Occasionally we experience a few minor hiccups and discrepancies with our stock, in which case we will attempt to source the items from our stores, which could cause a slight delay in the despatch of your order.
To ensure a safe delivery, all parcels will require a signature on delivery. It may be worthwhile to consider specifying a delivery address where you will be present. If no one is present to sign for the delivery, a collection card will be left in your post box explaining how to pickup your parcel.
AUSTRALIA
Shipping in Australia is handle by Australian Post.
| Standard | FREE over $100 | $10 AUD under $100 |
| Express | FREE over $150 | $15 AUD under $150 |
INTERNATIONAL
International orders are shipped via DHL Express International. Please note that shipping costs that are charged by Neverland Store do not include any duties or taxes that may be applicable when the goods enter your region.
Find the below table detailing shipping charges and delivery windows:
| Region | Shipping Cost (AUD) | ETA |
|---|---|---|
| New Zealand | $10.00 | 2-3 days |
| United States | $20.00 | 3-5 days |
| Canada | $20.00 | 3-5 days |
| United Kingdom | $30.00 | 5-7 day |
PLEASE NOTE:
There are factors outside of our control that can occasionally add further delays.
The above estimates are only approximate delivery windows.